Frequently Asked Questions

What is August?

August is re-imagining how we interact with our homes. The August Smart Lock redefines home access with a safe, simple and social system that revolutionizes home entry.

How does the August Smart Lock work?

The August Smart Lock retrofits to your existing Single-Cylinder deadbolt, allowing you to send a virtual key to anyone you choose to have access to your home. Your guests then use their smartphone to gain access to your residence without the need to exchange physical keys. You can specify the duration that the August keys are active for before expiring, or disable them at any time. An August system consists of a small, easy-to-install smart lock device and a mobile app. With August you can still use your physical keys and manually unlock or lock your door from the inside.

What is August Connect?

August Connect is an accessory that seamlessly combines with the August Smart Lock to offer an intelligent, secure way to lock or unlock your door when you’re away from home.

How does August Connect work?

August Connect plugs into any power outlet near your August Smart Lock and uses your home’s WiFi and Internet connection to control your August Smart Lock. With August Connect, you can unlock or lock your door for guests, check your lock’s status and receive instant notifications from anywhere through the August app. To optimize August Connect’s always-on connection, one August Connect is needed for each August Smart Lock.

Which smartphones are compatible with August?

August is compatible with iPhone and Android. Check out our phone compatibility page for a complete list of the devices we support.

What if my phone is lost or stolen?

Unlike physical keys, August can be controlled virtually without the need to re-key your home deadbolt. In the event that your phone is lost or stolen you can log-on to august.com/lostphone and remove access authorization for that device.

What if my phone battery dies?

August will always be able to accommodate a traditional key. Alternatively, you can also use a friend or neighbor’s phone, download the app, log on with your password, open the door, and exit the app.

Is August safe?

Yes. August relies on the same secure communications technology used by financial institutions for online banking. This ensures that only invited guests have access to your properties, and that changes take effect immediately. With August, you can clearly define when and for how long visitors are authorized to open the lock. Unlike physical keys which can be duplicated and distributed without your knowledge, an August lock allows you to closely manage who has access to multiple properties, and to accurately track who has actually been there, when and for how long.

What if there’s a stranger at the door, and I approach to answer, will the door automatically unlock?

The auto-unlock feature is also optional and can be disabled at any time, depending on your behavior and use pattern. The August Smart Lock uses proprietary techniques to mitigate false unlocks from the interior side of the door.

How is August installed?

The August Smart Lock is installed on the interior side of your door by removing your existing thumb latch and attaching your Smart Lock to your deadbolt. Installation takes less than ten minutes and requires nothing more than a screwdriver. There is no need to re-key or permanently modify your existing lock system. August removes no pre-existing mechanical functionality of your deadbolt, it only adds intelligent features. This means that you can still use your physical keys and you can still manually unlock or lock your door from the inside.

How close does my August Connect need to be to my August Smart Lock to work best?

August Connect should be installed within 30 feet of your August Smart Lock, but we recommend within 15 feet for optimal performance and reliability.

What happens when there is an Internet or power outage?

The August Smart Lock is powered by 4 AA batteries and does not require a WiFi connection, and will continue to function via Bluetooth even if the power goes out. At any time, you will still be able to open your deadbolt with a traditional key. Remote operation with August Connect will not continue to function without a WiFi connection.

Will August work on my door?

The August Smart Lock is designed to be compatible with the Single-Cylinder deadbolts most commonly found in North America. August is not compatible with Mortise or Euro-style cylinders.

Please click here for a complete list of compatible deadbolts.

If you would like to confirm if your deadbolt is compatible with August, please check the compatibility diagrams or send a picture of both sides of the lock to photos@august.com.

What are the August Smart Lock's dimensions?

The August Smart Lock is approximately 3 1/4 inches in diameter, centered over your existing deadbolt hole, and less than 2 1/4 inches tall.

How much will it cost?

The August Smart Lock can be ordered for $249.99. August Connect can be ordered for $49.99. There will be no monthly or usage fees for accessing the August key management service.

Where can I get more information?

To learn more about the August Smart Lock and August Connect, visit our Support Center.